Safe & Secure Quotes To Completion
In the fight against rogue traders, Trusted Payments is working with TrustMark registered businesses to securely manage home improvements from quote to completion.
The government announced a package of measures on Friday 28 August to protect consumers from cowboy builders (and rogue bailiffs). Trusted Payments was specifically named among the schemes helping to raise standards across the home improvement sector.
TrustMark is government-endorsed quality scheme for home improvements.
TrustMark Registered Businesses
For TrustMark registered businesses, Trusted Payments is a service designed to make it straightforward to agree scope, pricing and milestones with a customer at the start of a home improvement project. Features include automatic contracts, project payment plans and automatic invoice chasing.
Dispute resolution
There is also access to a Dispute Resolution Ombudsman for unresolved issues, including non-payment, snagging and the handover process. From October 2026, it will also automatically raise invoices into QuickBooks or Xero. Businesses can manage the whole process by WhatsApp, email or website.
Warranties
For consumers, Trusted Payments offers peace of mind throughout a project. They are also supported by project and post-completion warranties. Consumers will also have the ability to manage their project, agree and amend payments as work progresses, access advice and follow a guided snagging and handover process, all without having to pay for project fees, transaction fees, Ombudsman fees or warranty costs.
When everything goes right
Simon Ayers MBE, Chief Executive Officer of TrustMark, said: “The move by government was a welcome and clear signal of intent to protect consumers, champion reputable traders and help people spend their money with real confidence and security.
Aftercare and resolution matters when something goes wrong, yet just as important and often less visible, is what happens when everything goes right and it's simply time to pay. That's where a huge amount of consumer and trade anxiety sits. Consumers pay up front with no security in place or warranty protection and tradespeople doing good work are having to chase payment.
“The best form of consumer protection is getting the job right the first time. Giving businesses a payment system that's simple to use, backed up by proper dispute management and workmanship guarantees, means they can focus on what they do best, which is quality technical installations.
“Protecting consumers and supporting them through the complaints process in the context of poor installations in their homes is vital to the delivery of trust in the sector. We're proud to be playing our part alongside Trusted Payments in making that happen.”
CTSI
John Herriman of the Chartered Trading Standards Institute said: “We back Trusted Payments to help both installers and homeowners to achieve better outcomes. Trusted Payments helps better business to succeed and drive-up standards within the market.”
Picture: Trusted Payments gives trades and homeowners the confidence to succeed with the right tools and support to ensure better outcomes every time. Image credit: TrustMark
www.trustedpayments.uk/trade www.trustmark.org.uk/pages/trusted-payments
The Trusted Payments app is available to download now on the App Store and Google Play.
Trusted Payments aims to protect homeowners while giving reputable installers a simpler way to manage contracts, payments, disputes and warranties from quote to completion.
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